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History:
English Rose Cleaning Services was founded in 1997 by Carolyn Cooper, a native of England, who has lived in Raleigh with her husband and three children since August 1995.
Carolyn was working as an executive secretary, but was tired of being stuck behind a desk in an office with no windows five days a week and decided to start cleaning houses. She started off cleaning two or three houses a week, but soon she was getting referrals and within a few months had to hire someone to help her. Since those early days the business has grown by leaps and bounds, mainly due to our loyal customers referring us to their friends, family and co-workers. We have many customers who have been with us since the beginning.
In 2003 Carolyn’s husband Ben gave up his job at IBM to help her with the business. Due to medical reasons Carolyn is no longer able to do the everyday work and in December 2007 Ben took over the day to day running of the business.
Small family run business:
We have tried to keep the business small enough that we can still be involved in every aspect of the business. Being small means that we are able to offer our customers more of a personal service than the larger companies. We currently have just four employees who work in two teams and each team has one person who supervises. We endeavor to always send the same team to each house so they become acquainted with that house. Ben personally does the estimates so that he can meet the customer and form a working relationship. When a customer calls up they get to speak to Ben directly.
Value for money:
Being a small company means we are able to keep our overheads relatively low compared to the larger companies, but even a small business is expensive to run. However, we do offer our customers excellent service for a very reasonable charge. We also offer a 100% satisfaction guarantee.
Dependable service:
If we say we’ll clean your house on a certain day – you can be sure that we will show up (weather permitting). If for any reason we need to reschedule due an employee being sick or for any other reason beyond our control we call the customer as soon as possible to discuss a mutually convenient day to reschedule. Likewise, we appreciate being notified at least 48 hours in advance if a customer needs to cancel, unless there is an emergency. Last minute cancellations can disrupt our whole schedule. We cannot always give the customer a definite time when we will be there unless it is first thing in the morning, but we try and give a narrow window of when to expect us if we know the customer needs to know what time. If for any reason we are delayed we will attempt to contact the customer to notify them of the delay.
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